I am writing this to record how impressed I am with the service I received so far from Lanka Bell.
I paid for the connection at their WTC branch on Tuesday. They came and fixed it yesterday. I was not at site when they came but they have done a pretty neat job.
All I had to do today was to come in and hook my computer. I was on the net. Ran a few quick speed tests, got a 1.6 Mbps upload speed 0.21 Mbps upload speed with a US server. This is on a 2Mbps/512Kpbs line. Pretty good for my needs. At least it is the fastest connection that I have had in a long time.
There were some reasons why I decided to go with Lanka Bell for the broadband connection. Ironically, more than their strengths, it is the weaknesses of other providers that prompted me to go with Bell.
Initially I was going ot get a SLT platinum connection with a new phone line and a broadband connection. But it is widely accepted that SLT is the slowest service. So I gave up that idea. But later if I chose to go for a back up/redundant connection, I will take that route.
I have had a pretty bad experience with Dialog BB. First time I got a connection for them, I had to write to the CEO to get the team to come over and fix the connection. Then a lot of people whom I worked with in the past, who had Dialog BB connections had a lot of issues in c0onnecting to VPN’s. Sadly, Dialog technical support has not been able to resolve it for all of them. There was nothing wrong with the VPN. I connected to it through another ISP. And finally, their connection charges are way higher.
When I come to think of it, for any redundancy, you should get a Bell BB and a SLT/Dialog BB. Most of Sri Lankan BB connections connect outside through the SEA-ME-WE cable. Bell BB connects through the new cable (I forget its name) and they are the only ones who use it in SL. So for real redundancy, you should have connections connecting through the SEA-ME-WE and Bell.
So, it has been a good start with the Bell Broadband. Now I earnestly hope that it will stay the same.
1 comments:
Pretty much sums up my experience as well. Like you I had to write to Dr Hans to get my dialog BB connection and once I got it, it was just awful.
Lanka Bell though had plenty of issues at the start. In fact, I was amongst their first batch of customers. But the good thing is that they responded and made improvements.
Just like you i've also got an SLT 512kbps line as a backup for my bell link which is 2mbps
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